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Appointments
Book or cancel an appointment at Grafton Square Surgery.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times phone us on 020 7622 5642
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointment
To request a routine appointment in advance during opening times:
- book an appointment online
- phone us on 020 7622 5642
- use your NHS account (through the NHS website or NHS app) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
All sessions are arranged by appointment.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Nurse appointments
See a nurse for conditions such as blood pressure checks, asthma, diabetes, health reviews, cervical smears, family planning advice, repeat pill prescriptions, ear syringing, dressings and removal of stitches, travel advice and immunisations.
- Nursing appointments start at 8am Monday to Friday.
If you have been invited for a cervical smear, you can book an appointment online with our Nurses
Book an appointment phone us on 020 7622 5642
Telephone consultations
It is possible to book a telephone consultation with your doctor or nurse, arranging a convenient time to ring them. This allows the patient to discuss a problem or results which may not need a face to face consultation and thereby saving the patient having to take time off work.
Home visits
Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery.
Remember the doctor can see four to five patients in surgery during the time it takes to do one home visit, and it is at the doctor’s discretion as to whether a home visit is necessary.
Please give the receptionist brief details of your illness so the doctor can assess the order of priority of visits.
If possible try to ring before 10am if you need a visit.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Request test results
You usually don't need to book an appointment to get your test results.
Travel vaccinations
Information and advice for travelling abroad.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the online services
- Phone us on 020 7622 5642
Out of hours
Enhanced access
Ask at reception for enhanced access information
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.