Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

The Junction Health Centre
5-8 Clapham Junction Station
Grant Road, Clapham Junction
London SW11 2NU
Tel: 033 3200 1718
St George’s Hospital
Blackshaw Road
Greater London SW17 0QT
Tel: 0208 672 1255
Open 24 hours
St Thomas’
Westminster Bridge Road
Tel: 020 7188 7188
Open 24 hours

St Georges Hospital provides a service for serious injury e.g. broken bones and serious illness eg chest pain, loss of consciousness, or heavy bleeding.

St George’s Hospital
Blackshaw Road
Greater London SW17 0QT
Tel: 0208 672 1255
Open 24 hours

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Check your symptoms, visit NHS 111 Online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.
See a Nurse for conditions such as blood pressure checks, asthma, diabetes, health reviews, cervical smears, family planning advice, repeat pill prescriptions, ear syringing, dressings and removal of stitches, travel advice and immunisations.

Contact a Nurse

Book an appointment on the phone020 7622 5642
Get help from an Optician with various conditions such as red eyes or eyelids, discharge from or watering of the eye, Irritation and inflammation of eyes or eyelids, dry eyes and Stye.
See a Dentist for toothache and urgent dental problems.

Visit a Dentist

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions


Additional Information

Advice for Vulnerable Patients

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…


Wandsworth Bereavement Service

Providing one-to-one bereavement counselling for residents of the Borough of Wandsworth.

Telephone: 020 7223 3178



Guy’s & St Thomas’ Bereavement Service

To make an appointment to see a bereavement officer please call 020 7188 3215 (Guy’s) or 020 7188 3182 (St Thomas’).

You may be too shocked to ask questions following the sudden or unexpected death of a loved one. To speak to the patient’s critical care matron or doctor at a later date, please arrange an appointment via the critical care secretary on 020 7188 3044 or write to:

Critical Care Secretary, 1st Floor East Wing, St Thomas’ Hospital, Westminster Bridge Road, London SE1 7EH

Cruse Bereavement Care

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. We offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.

National Helpline: 0808 808 1677



Are you a Carer?

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

To register as a carer, please complete our Register a Carer form.

Carers Hub Lambeth

Carers’ Hub Lambeth offers a range of services to unpaid carers who are either living or supporting someone in Lambeth.

Telephone: 020 7501 8970



Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999


Child Health

The Side Effects of Vaccines - How High is the Risk?

In this video, Kurzgesagt looks at how vaccines work and compares the impact of their side effects to the potential effect of the diseases they protect against.

View the Video 

Child Safeguarding

For information on who can provide support and who you should report a concern to, please click here to access our Safeguarding Children leaflet

The signs of serious illness in Children

Call 999 or go to A&E if your child:

– has a stiff neck
– has a rash that doesn’t fade when you press a glass against it
– is bothered by light
– has a fit (febrile seizure) for the first time (they can’t stop shaking)
– has unusually cold hands and feet
– has pale, blotchy, blue or grey skin
– has a weak, high-pitched cry that’s not like their normal cry
– is drowsy and hard to wake
– finds it hard to breathe and sucks their stomach in under their ribs
– has a soft spot on their head that curves outwards (bulging fontanelle)

Chicken Pox

Chickenpox is a mild and common childhood illness that most children catch at some point.

More information:

Slapped Cheek Syndrome

Slapped cheek syndrome is a viral infection that’s most common in children, It usually causes a bright red rash to develop on the cheeks.

More information:


Head lice are tiny insects that live in human hair. They’re particularly common in children.

More information:

Childhood Illness Guide

From warts and measles to chickenpox and tonsillitis, find out how to recognise some of the most common childhood conditions.

More information:

Fever in Children

A fever is a high temperature. As a general rule, in children, a temperature of over 37.5C (99.5F) is a fever.

More information:

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.


Child Vaccination Schedule

You can view the NHS Childhood Vaccine timeline on the NHS website:

Hand Foot and Mouth Disease

Hand, foot and mouth disease is a viral infection that can affect young children.

More information:

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from:


COVIBOOK - Reassuring children about coronavirus

Here you can download COVIBOOK, an explainer in the form of a story to reassure children under the age of 7 about coronavirus.

Child Friendly Explanation of Coronavirus – PDF

The short book has been produced by the Mindheart Foundation and translated into 25 languages. All editions are available on their website:

Educational Websites for Local Children

We know how difficult it is for parents and children during this time. The websites below provide useful material to teach and entertain children:

Girl Guides –

Scouts –

Natural History Museum –

BBC Bitesize –

Liverpool War Museum –

Imperial War Museum –

BBC Teach –

Convalescent Plasma - Clinical Trial

If you have had a positive test result for COVID-19, or have had symptoms of COVID-19, please click here to see how you can help the NHS with a potential clinical trial as part of a national effort against the virus.

The trial, if approved, will tell us how effective convalescent plasma (plasma from people who have had coronavirus) is for treating coronavirus patients.

Face coverings – exemptions

The requirement to wear a face covering on TfL’s public transport stations, platforms and services does not apply to children under the age of 11. You also do not ned to wear a face covering if you have a good reason not to, such as:

  • If you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering.
  • If putting on, wearing or removing a face covering would cause you severe distress.
  • If you are travelling with, or providing assistance to, someone who relies on lip reading to communicate.
  • If you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you.
  • If you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others.
  • If you need to eat, drink, or take medication you can remove your face covering.
  • If you are asked to remove your face covering by a police officer or other official, for example to check your railcard.

To download a face coverings exemption card, please click here.

COVID-19 – Information for our 13-19 year old patients

Please click the link below for more information on COVID-19 for young people.

Find out more

COVID-19 – Information and support for parents

Please click the link below for more information on the Coronavirus and support for parents.

Find out more

IMPORTANT - Isolation Advice

Current guidance is as follows:

If one person becomes unwell, they should self-isolate for seven days. If they live in a household, they must isolate for up to 14 days.

The example below is an easy way to explain this:

A four-person household contains a mother, father, son and daughter.

If the mother develops a continuous cough and high temperature, she should stay at home for seven days. The rest of the household needs to stay at home for 14 days.

Three days later, the daughter becomes ill. She needs to stay at home for seven days before being able to return to normal if she no longer has symptoms. The father and son do not develop symptoms and so must complete 14 days isolation before returning to normal.

For more information, please visit

COVID Symptom Tracker

The COVID Symptom Tracker is an app created by doctors and scientists at King’s College London, Guys and St Thomas’ Hospitals working in partnership with a health science company called ZOE Global.

The app will be used to study the symptoms of COVID-19 and track the spread of the virus. No analysis or data from the app is shared with anyone except researchers at King’s College London and the NHS.

To download the app, or for more information, please click here.

IMPORTANT – Coronavirus and medication

There have been some reports that people taking certain types of medication for high blood pressure may be at higher risk if on drugs called ACE inhibitors or ARB drugs. The evidence now suggests that they may even be protective with coronavirus so please do not stop taking any medication unless advised to do so by your doctor.

Current guidance is that it is best to take paracetamol for any pain or unbearable fever and not ibuprofen or other anti-inflammatory medication which may worsen coronavirus symptoms rather than help.

Please do not panic when ordering repeat prescriptions. In the same way we should think of others and not panic-buy food, there is plenty of supply but we need to use our medicines appropriately and not stockpile or over-order.

All prescriptions must now be requested via the Electronic Prescribing Service and will be sent to your designated pharmacy. Prescriptions are not to be collected at the surgery.

If you need help ordering your prescriptions electronically, please see your local pharmacist who will be happy to help

Staying Mentally Healthy During Coronavirus

Please click here for a guide to staying mentally healthy during Coronavirus compiled by Wimbledon College. This offers useful ideas that might help in this time of heightened anxiety and during novel challenges such as self-isolation.

National Domestic Abuse Helpline

Statistics reveal that domestic violence has surged since the start of the coronavirus lockdown. The National Domestic Abuse Helpline is run by Refuge and offers free, confidential support 24 hours a day to victims and those who are worried about friends and loved ones.

If you call 999 from a mobile in an emergency situation and need police help but cannot speak, the operator will transfer your call to the Silent Solution system. The system exists to help people who are unable to speak but who genuinely require police assistance. Once the call has been transferred, you will hear an automated message and will be prompted to press ’55’ if you require the police. Click here for more information about the Silent Solution service.

NHS Volunteer Responders

The NHS is looking for volunteers to help up to 1.5 million people who have been asked to shield themselves from Coronavirus because of underlying health conditions. You can sign up quickly and easily at to become an NHS Volunteer Responder. All volunteers will need to undertake training and background checks that are appropriate to the roles that they register for.

Your guide to decisions about cardiopulmonary resuscitation (CPR)

Most of us don’t want to think about what happens in our last years of life but, in the current uncertain times of a COVID-19 pandemic, we encourage everyone to read this leaflet, which has been created to help you to make informed decisions before having a conversation with a health professional about cardiopulmonary resuscitation (CPR).

Drugs and Alcohol

The Recovery Centre: The Harbour

Support for ongoing recovery.

Telephone: 0207 095 1980


Lorraine Hewitt House

Advice & support for community treatment & detox.


Telephone: 0203 228 1500

More tools and apps

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111




If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650



Depression, Anxiety and Stress

Helpful Resources

A reading list consisting of self-help resources for anyone to use.

Take a look at our reading list.

Lambeth Talking Therapies

Lambeth Talking Therapies Service is part of the Improving Access to Psychological Therapies service (IAPT). Our service is available to anyone 18 years and older registered with a Lambeth GP.

We offer talking therapies for people experiencing mild to moderate depression, general anxiety and worry, panic attacks, social anxiety, traumatic memories and obsessive compulsive disorder. We also offer help with other problems including anger, eating, and relationship or sexual difficulties.

Telephone: 020 3228 6747


More services for young people


Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927




There are various local and national support services you can contact, please see our website for further details.



Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123



Elderly Care


Re-engage is a national charity (previously known as Contact the Elderly) committed to bringing older people together into social groups at a time in their lives when their social circles are diminishing.

As the ageing population continues to grow, so does the epidemic of loneliness among older people. Social isolation and loneliness can have mental and physical health implications. Re-engage is committed to tackling this problem by helping older people to re-engage with their communities through regular face-to-face contact.

Telephone: 0800 716543


Playlist For Life

Playlist for Life taps into a recognised phenomenon: personally meaningful music has the ability to improve life for people with dementia, their family and their carers. The charity advocates access to personal music for everyone with dementia.

Facebook: playlistforlifeUK

Twitter: @PlaylistForLife

Telephone: 0141 404 0683



Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090


Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 169 2081



Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678



Wandsworth Wellbeing Hub

The Wandsworth Wellbeing Hub is a free and impartial NHS service which aims to help patients and the public to find organisations and services to support their health and wellbeing needs.

Telephone: 020 8812 6700



Age UK Befriending

Our Befriending Service is for older people who may feel socially isolated and lonely.

Telephone: 020 7346 6800



Healthwatch Lambeth

Our ‘Going Home’ project looks at older people’s experiences of the transfer of care from hospital to home. We are also investigating ways to tackle loneliness and isolation and to build stronger community connections.

Telephone: 020 7274 8522


We Are 336

We are 336 is a charity providing accessible and affordable office space to our community of disability, older people’s and carers’ charities which deliver a wide range of much needed frontline services.

Telephone: 020 7274 2299


Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090


Long Term Conditions

Asthma UK

Our small team of asthma expert nurses is here to support people with asthma, their families and friends, and healthcare professionals.

You can call the helpline from Monday to Friday between 9am and 5pm to speak to a specialist asthma nurse for any queries for children and adults.

Helpline: 0300 222 5800


How to use your inhaler:

British Lung Foundation

Our aim is always to improve care – and to prevent, treat and cure lung diseases. Our helpline, support groups, web community and easy-to-understand information offer vital hope and support.

Helpline: 03000 030 555


Diabetes UK

Get specialist information and advice on all aspects of living with diabetes. Call us for answers, support or just to talk to someone who knows about diabetes.

Telephone: 0345 123 2399


Information in other Languages:

Military Veterans

The Veterans’ TIL Service

The Veterans’ Mental Health Transition, Intervention and Liaison (TIL) Service (formerly known as London Veterans’ Service (LVS)) is a free NHS mental health service for all ex-serving members of the UK Armed Forces and service personnel who are making the transition to civilian life.

If you are a veteran, you can refer yourself to the service: to do so, or for more information, please


Contact is a collaboration of military charities working with the NHS and the Ministry of Defence. The group aims to help the Armed Forces community access mental health and wellbeing support and provides multiple voluntary group contacts for anyone affected by PTSD.



New Parent's Guide

Please download our New Parent’s guide.

King's College Maternity Services

We provide all aspects of obstetric and midwifery care, from before conception and before birth (antenatal) to birth and after delivery (postnatal).

Telephone: 020 3299 3246


Guy's and St Thomas' Maternity Services

Your pregnancy journey is an important and exciting experience and we would like to ensure that your maternity care and support is right for you. At Guy’s and St Thomas’ we offer a wide range of choices and services in hospital, community and home settings.


Diet and lifestyle during Pregnancy

Please see the following leaflet for information on diet and lifestyle during pregnancy. It gives advice on diet, vitamins, pets and many more things.


Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from:

Download from:


Red Cross: Borrow a wheelchair

Borrow or hire a wheelchair from the British Red Cross for a single trip or for short-term use.



Dial-a-Ride is TfL’s free door-to-door service for those with permanent or long-term disabilities.

Telephone: 0343 222 7777



Guy's and St Thomas' Transport Service

This leaflet explains what you can expect from patient transport services at Guy’s and St Thomas’. If you have any further questions, please speak to the patient transport assessment team.

Information Leaflet:

Sexual Health

Getting it on

Information and services for 13-19 year olds on sexual and mental health issues, drugs & alcohol and relationship problems.


Guy's and St Thomas' Sexual Health Services

We provide sexual health and contraception services in our three clinics (Burrell Street, Walworth Road and Streatham Hill) across Lambeth and Southwark.

Telephone: 020 3049 4006



Sexwise give you honest advice about contraception, pregnancy, STIs and pleasure.

Twitter: @sxwise


South West London Sexual Health

Find local sexual health clinic locations and opening times; as well as useful details on STIs (including treatment), contraception and accessing emergency contraception.

The nearest sexual health clinic is at the Balham Health Centre. To find more local sexual health clinic locations and opening times, as well as useful details on STIs (including treatment), contraception and accessing emergency contraception, please visit:

You can register for a home testing kist against STIs. Appointments can be booked online for this service.

Telephone: 0333 300 2100


Book an appointment online:

Register online for a free STI home testing kit:

Burrell Street Sexual Health

We’re London’s first NHS clinic that’s open seven days a week, offering a full range of sexual health services. Our clinic is run by a team of doctors, HCA’s, nurses and health advisers.

Twitter: @BurrellStreet

Telephone: 020 7188 6666



Spectra work with all people, often from diverse and marginalised communities, empowering positive, informed choices about health, including sexual health, emotional resilience and wellbeing, and as well as working with people to combat isolation and risk.

Twitter: @Spectra_London

Telephone: 0800 587 8302 or 020 3322 6920



National Sexual Health Helpline

If you would like to talk to someone about a sexual health issue, you can call the national sexual health helpline. Your call will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.

Telephone: 0300 123 7123



Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.


Stop Smoking

Stop Smoking London

The aim of the Stop Smoking London website is to make it as easy as possible for Londoners to find the best way of stopping for them.

Twitter: @StopSmokingLon

Telephone: 0300 123 1044


Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.


Weight Management
More tools and apps

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.


Health Review and Assessment Clinic

Health Review and Assessment Clinic

Here we can help you monitor your condition

Prescriptions and medicines centre

Prescriptions and medicines centre

 How can we help you?

Local Pharmacies

View more local pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?