Patients will now begin to receive messages from the practice via the NHS App Messaging Service.
This is a convenient and secure way for the surgery to send you messages about your care. We will only send you a message if we need to contact you (if we have an update about your care, for example).
We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.
If you do not want to receive messages from the NHS App Messaging Service, please contact the surgery to discuss your preferred contact method.
How to check if you have a message:
Messages received via the app will appear in the ‘View messages from your GP surgery and other NHS Services’ section.
The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.
To check your messages:
- Log in to the NHS app
- Go to ‘View your messages’
- Select View messages from your GP surgery and other NHS Services
- Then select GRAFTON SQUARE SURGERY
Get NHS App notifications when we send you a message:
To turn on notifications:
- Log in to the NHS App
- Go to ‘More’
- Select ‘Account’ and settings
- Select ‘Manage notifications’
- Use the toggle to turn notifications on or off
You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.
You will still receive our messages if your notifications are turned off but you will not see a notification on your device when you have a new message.