Reception and Administration
Chetal Shah – Operations Manager
Christina Bourton – Senior Administrator
The reception staff will assist you in making emergency and routine appointments to see your doctor, undertake repeat prescriptions, answer numerous and varied questions and offer help and assistance at all times.
It is a requirement that confidentiality of patients’ records is maintained at the highest level by all staff.
Our receptionists are here to help you. They are trained to do a difficult job well. If you are kept waiting or seem to be asked one or two irritating questions, remember that they are only carrying out our policy which is aimed at helping the practice to run smoothly. They have to judge the urgency of requests, so please try to give the information they require. They have been asked to do this and are bound by the same rules of confidentiality as doctors and nurses.